Mediation

Mediation is a private and confidential process in which a neutral third party, the mediator, helps the involved parties discuss their differences and explore potential resolutions. Mediation is a cost-effective and timely alternative to litigation, and it can occur before a lawsuit is filed or be required by the court system after a complaint has been initiated.

Syrena Williams brings a unique blend of skills to the mediation process, including over 18 years of legal experience, more than 20 years of business management and consulting expertise, and certified coaching skills. As a certified mediator by the NC Dispute Resolution Commission, she is qualified to mediate settlement conferences before litigation and in cases within District Court, Superior Court, and Family Financial Matters.

Syrena's approach fosters patience and active listening, allowing all parties to feel heard, understood, and empowered to reach mutually acceptable solutions. Her proven track record includes achieving resolutions that may not be possible through traditional court orders, helping individuals and businesses move forward confidently.

Syrena mediates for both individuals and businesses, with or without legal representation.

What is Mediation?

Mediation is a private and confidential process in which a neutral third party, known as a mediator, helps the involved parties discuss their differences and explore potential resolutions. During mediation, parties can engage in both group discussions and individual sessions with the mediator to share relevant information. The mediator facilitates these conversations, guiding the parties toward mutually agreeable solutions.

Mediation is an affordable and timely alternative to litigation. It can take place before a lawsuit is filed, during court proceedings, or as required by the court after a complaint has been initiated.

WHAT TO EXPECT:

Our mediation sessions are scheduled for a minimum of four hours to ensure ample time for thorough discussions and resolutions. Here's what you can expect during the process:

Introduction and Review: We begin by reviewing the mediation process and the rules that will guide our session. We'll also outline the specific issues to be addressed during the mediation.
Sharing Perspectives: Each party will have the opportunity to share their perspective on the situation—why they are here and how they arrived at this point. This allows everyone to be heard and understood.
Discussion of Issues: The mediation will involve both individual and group discussions. Each item will be addressed separately, with opportunities for collective resolution. The mediator will facilitate conversations to help identify potential solutions.
Considering Agreements: As agreements are proposed, parties will be given time and space to reflect on the offers. We'll ensure that everyone has a clear understanding of the terms before they are documented and signed.

Throughout the process, our goal is to create an environment where all parties feel comfortable, heard, and empowered to reach a mutually agreeable resolution.

About the Mediator

Syrena Williams brings a calm and patient presence to mediation, backed by over 10 years of legal experience and more than 20 years of business management and consulting expertise. Her certified coaching skills further enhance her ability to facilitate meaningful conversations and guide parties toward resolutions.

Certified by the NC Dispute Resolution Commission, Syrena is qualified to mediate settlement conferences both before litigation and in cases currently before District Court, Superior Court, and Family Financial Matters. Beyond court-related issues, she has also successfully mediated private individual and corporate disputes.

Syrena's exceptional track record in mediation is built on her ability to achieve resolutions that might not be possible through traditional court orders. Her approach ensures that all parties feel heard, understood, and empowered to agree on a solution that allows them to move forward confidently on their life’s journey.

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Communication Policy

At Syrena Williams Legal Services, PLLC, we value efficient and clear communication. To ensure that your needs are addressed promptly and effectively, we ask that you follow the preferred methods of communication in the order of importance outlined below:

Emails:
- I typically check and respond to emails once or twice a day, between 10:00 - 10:30 AM and 3:00 - 3:30 PM. This scheduled time allows me to focus on uninterrupted work, attend court ceremonies, conduct mediations, and manage meetings.
- Normal response time is 1-2 business days, or sooner if time permits. All emails will be addressed during regular business hours.

2. Phone Calls:

Unscheduled phone calls are generally not accepted, as my day is carefully planned with work, meetings, court appearances, mediations, and consultations. Instead, please leave a detailed voicemail, including your email address, so that I can respond with the information you need.
Scheduled phone conversations ensure that we both have the time and focus necessary to address your needs thoroughly. When you accept our services, you will receive a link to schedule mediations and consultations.
If you need access to the scheduling link again, please refer to your welcome email.

By adhering to this communication policy, we can ensure that your case receives the attention it deserves, and your time is respected.

Operations Policy

Hours of Operation:

Monday - Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 1:00 PM
Saturday Mediations: Limited availability from 9:00 AM - 1:00 PM. If you are interested in scheduling a Saturday mediation, please email us to check availability.

Holidays:

Our office observes all Federal and State Holidays.

In addition, we are closed during the following periods:

The week of Thanksgiving
The last two weeks of the year for Christmas
The first week of the new year for New Year's celebrations

Client Responsibilities

At Syrena Williams Legal Services, PLLC, we believe in treating you with the same respect and care that we would expect. To ensure a smooth and successful mediation process, we ask that you adhere to the following responsibilities:

Timely Responses: Please respond to all emails promptly. Important documents such as letters, contracts, and other mediation-related information will be communicated via email. Delays in your response could impact the progress of your case.
Cancellation and Rescheduling: If you need to cancel or reschedule a mediation session, a minimum of 72 hours or 3 business days' notice (whichever is greater) is required. This allows us to manage our schedule effectively, as the time has been reserved specifically for you.
Punctuality and Preparedness: Please arrive on time for your mediation session and be prepared to stay for the entire reserved time. Your commitment to the full session ensures that we can address all necessary matters thoroughly.

By fulfilling these responsibilities, we can work together to achieve the best possible outcome for your case.